Frequently Asked Questions
Everything you need to know about protecting your home with BugMD.
Are BugMD products safe to use around children and pets?
Yes, BugMD products are formulated with plant-powered ingredients like essential oils, making them safe for use around kids and pets when used as directed.
How long does shipping typically take?
Orders are processed within 24-48 hours. Domestic shipping usually takes 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, contact our support team within 30 days for a refund or exchange.
Do I need to dilute the concentrates?
Yes, our concentrates are designed to be mixed with water in a reusable spray bottle. Specific mixing instructions are provided on each product label for maximum effectiveness.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and modern express checkout options like Shop Pay.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.